Privacy Policy
Incredible Group Inc. respects your privacy and is committed to protecting your personal data. The following privacy notice will inform you about how Incredible Group Inc collects and processes your personal data you’ve consensually provided to us and your privacy rights.
Third-party links and sites
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Information Provided by You
By providing us with information, you consent to our collection and use of that information for the purpose for which you provided it. It may also be necessary for us to process the information you provide to do something at your request (e.g., to complete a purchase, to send you newsletters).
Information that you may provide us with directly may include:
- Your name, username, date of birth email and password when you register for an account on the Incredible Group Inc website
- Your name and email address when you subscribe to newsletters or other marketing materials; or requesting orders
- Your name, address, email address and credit card information when you complete a purchase, if required
- Your name, email address, purchase history, other details you provide and a copy of your communications when you contact our customer service team;
- Your personal preferences and opinions when you respond to consumer survey requests, or other requests for your opinion, preferences or suggestions;
- Your name, age, address and social media handles when you participate in contests, sweepstakes and other promotions on our website or our social channels; and
- Your name, address, phone number, email address, work history, and other details you provide if you submit a job application.
By submitting personal information to Incredible Group Inc, you represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual that you provide to us.
The data we collect about you
We may collect, use, store and transfer different kinds of personal data about you which include the following personal data;
Identity Data includes first name, surname, last name, username or similar identifier, marital status, title, date of birth.
Contact Data includes delivery address, email address, telephone numbers.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username, orders made by you, your interests, preferences, feedback and survey responses.
Marketing and Communications Data includes your preferences in receiving marketing from us.
If you fail to provide personal data
In cases when we need to collect personal data to fulfil a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, sending you spare parts for your scooter). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
How data is collected
There are several ways you can give us your personal data including;
- Subscribing to our newsletter via our pop-up homepage banner and / or footer newsletter input form.
- Creating an account on our website.
- Signing in to submit an order.
- Contacting us directly.
- Request Marketing material or entering into a competition, promotion or survey
How we will use your personal data
Purpose / Activity
To enable you to partake in a prize draw, competition or complete a survey
Type of data
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
Lawful basis for processing
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our
products/services, to develop them and grow our business)
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To register you as a new customer (a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order (spare part request) (a) Identity
(b) Contact
All Financial data is managed by our local Incredible Group customer services. Payment options vary across regions, so please directly speak to our Local Customer Service Rep on how your payment details are protected. Performance of a contract with you
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy notice.
(b) Asking you to leave a review or take a survey.
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To deliver relevant website content, recommendations and advertisements to you that may be of interest to you, and measure or understand the effectiveness of the advertising we serve to you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests
(to study how customers use our products/services, to develop
them, to grow our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop our products/
services and grow our business)
You will only receive marketing communications from us if you have opted in to receiving this marketing.
Information We Collect Automatically
Information that we collect automatically when you use the Incredible Group Inc site may include:
- Device information, such as whether you are using a mobile phone, tablet or computer;
- Your IP address;
- The frequency of user visits to the Incredible Group Inc Sites;
- The use of hyperlinks available on the Incredible Group Inc Sites;
- Which pages you view on the Incredible Group Inc and how long you stay on each one;
- Whether you make a purchase.
Like many websites, Incredible Group Inc website uses “cookies” to maintain a record of your visit to the Incredible Group Inc website. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer or mobile device. It can only be read by the server that sent it to you. This information does not identify you personally.
Cookies help us improve the Incredible Group Inc website, optimize your experience, store information about your preferences, speed up your searches and to recognize you when you return to the Incredible Group Inc. Please read below for more information regarding Cookies.
Incredible Group Inc may use automatically collected data for various purposes including analyzing trends and statistics, assessing patterns of use, developing and diagnosing problems on the Incredible Group Inc website or our servers, planning and evaluating marketing initiatives, and optimizing your experience on the Incredible Group Inc website. This information is not used to inform decisions about individuals, only to understand how different categories of users interact with the Incredible Group Inc website. To the extent that any information can be linked to your IP address to identify you, we will treat it as personal information.
Where we store your data
Your personal data is collected by our website and processed by MailChimp or constant Contact, or our internal software, our official digital partners, certified to both the EU-US Privacy Shield and Swiss-US. Privacy Shield and General Data Protection Regulation (GDPR), to allow us to correctly use and store your data for the above scenarios.
Your rights
Below is a recap of your individual rights.
Right to be forgotten: You can contact us directly to request deletion to your data stored.
Right to object: You may opt out of receiving any marketing message from us at any time. You can unsubscribe by signing in to your account and clicking “unsubscribe” in personal information. Alternatively, you can directly contact us and we will remove you from our mailing list.
Right to rectification: You can correct, complete or update your contact information at any time by signing in to your account. You are responsible for keeping your information up-to-date and accurate.
Right of restricting processing: of your personal data in certain ways.
Right of access: You can contact us directly (hello@incrediblegroup.com) to request access to information we hold about you.
Right to transfer: of your personal data to you or to a third party.
No fee required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month.
Our Cookies policy
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
We use cookies on this site to enable certain parts of the site to function and to distinguish you from other users of our website. This helps us to improve our visitors' experience.
By continuing to browse our website, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that is stored on your browser or hard drive if you agree. They cannot harm your computer and do not contain any information that identifies you personally. We will never collect any personal information about you, or anyone using your device, such as name, address or financial details, using our website cookies.
You can block cookies at any point by changing your browser settings. Every browser has a different way to turn cookies off so it’s best to check in your browser’s help section.
We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policie
Other Business Interests
We may use your information to carry out legitimate activities related to our business, including:
• Understanding, improving and enhancing our existing products and services, including the Incredible Group Inc website;
• Establishing commercial relationships necessary for the performance of the Incredible Group Inc website, including to process transactions, store data, and administer the Incredible Group Inc Sites;
• Verifying access to your user account;
• Offering, developing and selling products or services;
• Troubleshooting problems with the Incredible Group Inc website;
• Customizing your experience on the Incredible Group Inc website;
• Enforcing our Terms of Use and this Privacy Policy;
• Detecting and protecting Incredible Group Inc and third-parties from error, negligence, breach of contract, fraud, theft and other illegal activity;
• Auditing our compliance with this policy and other contractual and legal obligations;
• Developing and managing our business and operations;
• Developing, enhancing, marketing, selling or providing information about products or services;
• Customizing advertisements and marketing communications;
• Monitoring your use of the Incredible Group Inc website to ensure the safety and security of data and to detect security breaches;
• Engaging in business transactions, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving Incredible Group Inc;
• Complying with any legal or regulatory requirements or provisions; and
• Protecting the rights of Incredible Group Inc or third-parties.
REQUESTS, QUESTIONS OR COMMENTS
If you have questions or inquiries relating to our privacy practices or procedures, or want to make a request concerning your personal information, please write to Incredible Group Inc Privacy Officer/Data Protection Officer at the address provided below:
Incredible Group Inc.
1707 Flint Road, Toronto, Ontario, M3J2W8, Canada
Attention: Privacy Officer/Data Protection Officer
e-mail: hello@incrediblegroup.com
If you remain unhappy with a response you receive about the treatment of your personal information, you can also refer your concerns to the relevant privacy or data protection supervisor in your jurisdiction.